Refund and Returns Policy for Advancerapic Furniture
Effective Date: December 6, 2024
At Advancerapic Furniture, we aim to ensure that you are completely satisfied with your purchase. If you are not satisfied with your items, we offer a refund and return policy under the terms outlined below.
1. Returns
You have 30 days from the date of purchase to return most items for a full refund or exchange, subject to the conditions below. Items must be in new, unused condition and in their original packaging to be eligible for a return.
2. Non-Returnable Items
The following items are not eligible for return:
- Custom-made or personalized items
- Clearance items or final sale products
- Gift cards
- Items that have been assembled or used
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] or call (609) 239-2895 to request a return authorization.
- Provide your order number, the reason for the return, and any necessary photos of the product.
- Once your return request is approved, you will receive instructions on how to ship the item back to us.
- Customers are responsible for the return shipping costs unless the item was defective or damaged upon arrival.
4. Refunds
Once we receive your returned item, we will inspect it to ensure it meets our return policy conditions. If the item is eligible, we will issue a full refund to your original payment method, excluding shipping costs, within 5-7 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately upon receipt. We may request photos of the damage for verification. We will arrange for a replacement, exchange, or full refund, and cover all shipping costs for the return.
6. Exchanges
If you wish to exchange an item, please follow the same steps as for returns. You may need to place a new order for the replacement item while your original item is being returned.
7. Late or Missing Refunds
If you haven’t received your refund after 7 business days, please check with your bank or credit card provider. If the issue persists, contact our customer service team at [email protected] for further assistance.
8. Changes to This Policy
Advancerapic Furniture reserves the right to modify this Refund and Returns Policy at any time. Any changes will be reflected on this page, with the “Effective Date” updated accordingly.
9. Contact Us
If you have any questions regarding our refund and return policy or need assistance, please contact us at:
Advancerapic Furniture
Address: 212 Jones Ave, Burlington, New Jersey
Email: [email protected]
Phone: (609) 239-2895
Website: advancerapic.net
By making a purchase from Advancerapic Furniture, you acknowledge and agree to the terms of this Refund and Returns Policy.